SPARX ES100 SHARPENER WARRANTY POLICY
LIMITED ONE YEAR PRODUCT WARRANTY
Velasa Sports, Inc. d.b.a. Sparx Hockey (“Velasa Sports”) represents and warrants to the end-user (“End User”) that, under normal use and provided that you have followed our reasonable care and maintenance instructions, your Sparx® ES100 Sharpener (the “Product”) will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment from Sparx Hockey or an authorized Sparx Hockey reseller or 10,000 sharpening cycles (whichever comes first). Your exclusive remedy and our sole obligation is to repair or replace any Product that Velasa Sports reasonably determines does not comply with this warranty or, at our sole discretion, to accept return of such Product and refund to you the price paid therefor.
Products that have been repaired or replaced hereunder shall be covered by this warranty for the longer of thirty (30) days after being shipped back to you or the remainder of the original 1-year / 10,000 cycle (whichever comes first) warranty period. Any defective Product or component that is replaced becomes the sole property Velasa Sports.
HOW TO MAKE A WARRANTY CLAIM
If you experience any problems with your Sparx® Product, please contact Customer Service at firstname.lastname@example.org. In order to make a warranty claim, a valid proof of purchase is required. A valid proof of purchase is either a valid order number from the sparxhockey.com website or a dated sales receipt from an authorized Sparx Hockey Dealer or Reseller that shows date of shipment and a description of the product along with its price.
Upon confirmation and approval of your warranty claim, we will assign a return material authorization number ("RMA"). At your risk and expense, you must deliver the nonconforming Product (with prominent indication of the RMA) to Velasa Sports or its designated repair center. This Warranty, and any associated RMA activity, is only valid in United States and Canada. In the event of a sparxhockey.com or authorized online Sparx Hockey Dealer or Reseller purchase, the Warranty is only valid in the United States and Canada.
Products returned without an RMA shall not be afforded warranty service, and you shall be liable for all costs and expenses incurred by us in connection with servicing the unauthorized return.
All claims under this limited warranty must be made during the applicable warranty period.
The limited warranty obligations do not cover physical damage sustained from improper handling during shipping. This limited warranty shall be void and not apply as to any Product that was (a) used, handled, operated, maintained, or stored improperly, or in any manner not in accord with our documentation, instructions, maintenance procedures, or recommendations; (b) subjected to unusual physical or electrical stress; (c) subjected to abuse, misuse, accident, neglect; (d) exposed to moisture, flooding, fire, electrical problems associated with incoming power or other acts not the fault of Velasa Sports; (e) altered or modified by anyone other than Velasa Sports or its authorized agents. This limited warranty shall be void and not apply to any Product damage caused by repairs made or attempted by anyone other than Velasa Sports or its authorized agents. This limited warranty shall be void and not apply to any Product damage caused by hardware modifications or through the use of any parts or accessories that were not certified or approved by Velasa Sports, including without limitation the use of Grinding Rings not from Velasa Sports (d.b.a. Sparx Hockey); or (f) used with parts or accessories that were not certified or approved by Velasa Sports or its designated representative, including without limitation the use of Grinding Rings not from Velasa Sports (d.b.a. Sparx Hockey). This limited warranty shall be void and not apply as to any Product that is found to have a usage history that is inconsistent with the claimed ownership history or for which the supplied proof of purchase is inconsistent with the Product returned to Velasa Sports.
Velasa Sports' limited warranty does not include coverage or liability for the loss of or damage to any Ice Skates with respect to which the Sparx® Product was used. Velasa Sports' is not responsible for costs associated with the inaccessibility of the Sparx® Product during the service period in connection with any warranty claims.
EXCEPT AS EXPRESSLY SPECIFIED HEREIN, ALL SPARX® PRODUCTS ARE PROVIDED "AS IS" WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND. VELASA SPORTS DOES NOT WARRANT THAT THE SPARX® PRODUCT WILL MEET YOUR REQUIREMENTS, OR THAT THEIR OPERATION WILL BE ERROR-FREE. FOR ITSELF AND ITS LICENSORS, VELASA SPORTS HEREBY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Your use of this Site and the Services (including your purchase of Sparx® Products) are governed by our Terms of Service, which are available at https://ca.sparxhockey.com/pages/terms-conditions. Capitalized terms used herein without definition will have the same meanings as defined in the Terms of Service.
Velasa Sports may, at any time and in its sole discretion, modify any of the terms and conditions contained in this Warranty Policy. Any purchase of a Sparx® Product is covered under the associated product warranty posted at https://ca.sparxhockey.com/pages/warranties at the time of sale of the Sparx® Product.
To request a copy of a past revision of a Sparx Hockey warranty, please send an email to email@example.com and specify the desired warranty type and revision date. Sparx Hockey may request confirmation of your purchase date and product description in order to confirm the appropriate warranty revision for your Product.
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