You are responsible for all costs incurred in shipping your Sparx™ Product to us, as well as any loss or damage that occurs during shipment. You may wish to consider using a trackable delivery service and/or purchasing insurance to cover your risk. Even if we have issued an RMA, we will not issue any refund or make any exchange for Sparx™ Products that are not received or that are damaged in transit.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, since it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing delay before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the Sparx™ Product was marked as a gift when purchased and shipped directly to you, then you’ll receive a gift credit for the value of your return or exchange. Once the Product is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves rather than you, then we will issue the appropriate refund to the gift giver, which will inform them about your return.
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